What is the processing time for my order? Our pieces undergo final quality inspection before leaving our workshop. Processing requires 3–5 business days (Monday through Friday) to ensure every item aligns with the standards of the Zane Orsini.
What are the shipping options and delivery timelines? Standard shipping within the United States arrives in approximately 5–10 business days after processing. Shipping is a flat rate of $6.95 for orders under $300. Orders valued at $300 or more qualify for complimentary standard shipping. No additional or hidden fees are added at checkout.
Can I track my order? Yes. Once your order is dispatched, a confirmation email with a tracking number is sent so you can follow your acquisition from our workshop to your door.
Can I cancel or change my order? Orders may be modified or cancelled within 12 hours of placement. Please reach out immediately to concierge@zaneorsini.com so our logistics team can attempt to make the adjustment before processing begins. Once an order has shipped, it can no longer be cancelled or altered.
What payment methods do you accept? We accept major debit and credit cards including Visa, Mastercard, American Express and Discover. We also support these digital wallets: Apple Pay, Shop Pay, and Google Pay.
Is my payment information secure? Yes. All payment data is encrypted and processed through secure, industry-standard gateways to ensure complete protection.
What is your return policy? Items may be returned within 30 days of delivery if they are unused, undamaged, and in their original packaging, with all components included. View our full returns policy.
How do I start a return? To begin a return, contact concierge@zaneorsini.com with your order number, reason for return, and supporting photos if the item is damaged, defective, or incorrect. Our team will confirm eligibility and provide the return address and instructions.
Who covers return shipping? Returns due to our error (damaged, defective, or incorrect items) will be fully covered by us. If the return is due to customer preference, the client covers the cost of return shipping, and a 10% restocking fee applies.
What if my item arrives damaged or incorrect? Please inspect your order immediately upon delivery. If you receive a damaged or incorrect item, contact us right away with photos. We will arrange a replacement or a full refund in accordance with our policy.
Do you offer exchanges? We do not offer direct exchanges. If you would like a different item, please return your original item and place a new order once your refund is processed.
How long do refunds take? After your return is received and inspected, refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.
How can I determine the correct size? Each product page includes a detailed size guide with precise measurements. We recommend consulting the guide before completing your acquisition.
Do you offer promotional codes? From time to time, exclusive offers or privileges may be made available and will be announced directly on our website.
Do you have a physical store? We operate exclusively online to maintain complete focus on craftsmanship, quality control, and a refined digital shopping experience.
How can I contact Client Services? Our Concierge team can be reached at concierge@zaneorsini.com for assistance with orders, returns, or general inquiries.
Do you offer gift wrapping or gift cards? At this time, we do not provide gift wrapping or gift cards.
